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Direct Mobile Phones
6 - 8 High St
Camberley
Surrey GU15 3SX
Tel 01276 686266
Fax 01276 401449

Terms & Conditions

Please Note. Some phone features such as photo and Video messaging are Network dependant. The Networks do not support all handsets for all the features it may have. A typical example of this is the Nokia 6650 which has the ability to send picture messages but is not supported by Vodafone or O2 and therefore although the phone is capable the function will not work. Should you require a particular feature from your new handset please ensure this is supported by your chosen Network. We are unable to exchange goods for the above reason once the 14 day contract cancellation period has expired.

1) All goods and services described on this site are subject to change without notice.
2) All offers are subject to a availability and maybe changed or withdrawn at any time.
3) All goods must be delivered to the card holders/credit checked address.
4) All contracts are subject to proofs of identity.
5) Should the customer disconnect from the chosen network or default on airtime payments within six months of purchase or not use the sim card in the phone provided within the first 90 days of supply (Except under 7/14 day money back guarantee) the full retail price of the equipment will be charged to the customers credit card.
6) By purchasing from Direct you agree to the remain on the selected tariff for a minimum 12 month period. In the unlikely event of a change to a lower tariff within the first 12 months you agree to being charged the original price differential via your credit card
7) Next day delivery is subject to availability & network conditions. It is not always possible to receive this service.
8) If the package when delivered is damaged or appears to have been tampered with, opened or resealed in any way then the we suggest the customer should inspect the goods before signing the drivers manifest.
9) Any shortages not mentioned on the invoice must be reported to Direct Mobile Phones . Com within a reasonable time frame via email or phone, the company will not accept responsibility for any shortages unless the described procedure has been adhered to.
10) We offer a 7/14 day money back guarantee on all contractual mobile phones and related accessories. You can return your contract mobile phone within the stated 7 or 14 days of purchase provided that the goods are returned in "as new" condition and in their original box. Any accessories or additional products that were supplied with your phone as part of the purchase of that phone must also be returned. Equipment must be returned in its original packaging. You must return the equipment along with the original invoice as proof of purchase and/or authorisation number. You are responsible for the return of the equipment until it is received by us, we therefore recommend Royal Mail Special Delivery with adequate insurance cover. Contracts cannot be cancelled after 14 days.
11) Goods returned after 7 days but under 14 day are subject to an administration charge of £14.99 to cover delivery, packaging and associated costs this fee will not be charged if the goods are substandard, defective or exchanged.
12) Repairs: Should your new handset develop a fault within 28 days we can arrange a replacement (in the case of Orange handsets you must reports it to orange and obtain a fault code). Should the unit develop a fault after the 28 days and you don't have Orange care, we then reply upon the 12 month manufacturers warranty, this entails returning to us for repair. We do wherever possible offer a free loan phone service, although we cannot guarantee what spec this will be. Repairs usually take 2 - 3 weeks to complete, however we cannot be held liable in any way for delays beyond our control. Orange offer emergency care for a £ 30.00 payment then £ 5.00 per month thereafter. Unless the handset is a smartphone i.e. M700, P990 etc. where the initial payment to Orange will be £ 100 - £ 150 for emergency care.
13) Should you fail the credit check on your chosen network, we reserve the right to attempt a credit check on other networks in order offer you the customer an equally attractive alternative offer with a different network or service provider.
14) None of our terms and conditions affect your statutory rights.
15) Network offers cannot be used with in conjunction with other offers unless otherwise stated.
16) Where insurance is requested by the customer the cover starts from when the documentation is received by the customer. Direct Mobile Phones will not accept any liability whatsoever for customer damage, theft or loss incurred prior to receipt of a valid insurance policy. Should the customer require the insurance to be cancelled for any reason it is the customers responsibility to contact the relative insurance company to achieve this.

Whilst every care and effort has been taken during the construction and publication of this site and the pages it contains, Direct Mobile Phones.Com cannot be held responsible for the accuracy or authenticity of the information contained on these pages, or any claim arising from it. Please note that pictures used within the site are for reference only and actual models may vary as per manufacturer's guidelines

All pricing on this site is based on a mail order purchase, therefore please expect prices to be higher when visiting retail premises.

As with any purchase or contract, you should ensure that you have viewed and fully understand our terms & conditions relating to any transaction, as well as any that relate to potential network providers.

All Trademarks and Copyrights are hereby acknowledged. Should you feel we have used copyright material and failed to credit you, or wish the information amended or removed, please contact us and we will rectify the situation immediately.

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