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	Terms & Conditions
DELIVERY We guarantee to use every endeavour to deliver next working day all orders received by 2pm on any normal working day. This is subject to stock availability and acceptable connection to the Network.
1) All goods and services described on this site are subject to change without notice 2) All offers are subject to a availability and maybe withdrawn at any time. 3) All goods must be delivered to the card holders/credit checked address; deliveries to any other UK address are subject to faxed proof of ID and residency. 4) Should a customer change to a lower tariff within a six month period a charge will be levied. The charge will be the equivalent of the difference in price of the phone on the initially chosen tariff and the price of the phone on the newly selected tariff. There may also be a connection fee payable 5) It is the customer's responsibility to inspect the delivered package prior to signing for it. If the package is damaged or appears to have been tampered with, opened or resealed in any way then the customer should inspect the goods before signing the drivers manifest. 6) Any shortages not mentioned on the invoice must be reported to Direct Mobile Phones . Com within a reasonable time frame via email or phone, the company will not accept responsibility for any shortages unless the described procedure has been adhered to. 7) We offer a 7-14 day money back guarantee on all contractual mobile phones and related accessories. It is the customers responsibility to return the above goods to Direct Mobile Phones.Com. by registered or recorded delivery, any replacements sent from Direct Mobile Phones.Com to the customer will be sent by the above method. 8) Customers who accept alternative offers from time to time are covered by the above terms and conditions. 9) Under 14 day returns and cancellations are subject to an administration charge of Ł14.99 to cover delivery, packaging and associated costs this fee will not be charged if the goods are substandard, defective or exchanged. 10) Repairs: Should your new handset develop a fault within 28 days you must reports it to orange and obtain a fault code, once this is done we can arrange a replacement. Should the unit develop a fault after the 28 days and you don't have care, we then reply upon the 12 month manufacturers warranty, this entails returning to us for repair. We do wherever possible offer a free loan phone service, although we cannot guarantee what spec this will be. 11)Should you fail the credit check on your chosen network, we reserve the right to attempt a credit check on other networks in order offer you the customer an equally attractive alternative offer with a different network or service provider. 12) None of our terms and conditions affect your statutory rights. Repairs usually take 2 - 3 weeks to complete, however we cannot be held liable in any way for delays beyond our control. Orange offer emergency care for a Ł 30.00 payment then Ł 5.00 per month thereafter. Unless the handset is a smartphone. where the initial payment to Orange will be Ł 100 - Ł 150 for emergency care.

Every care and effort has been taken during the construction and publication of this site and the pages it contains. Network and product information including pictures used for description purposes are a guide only. Therefore Direct Mobile Phones.Com cannot be held responsible for the accuracy or authenticity of the information contained on these pages, or any claim arising from it. Information on mobile phones is a guide only and we suggest verification for specific use and functionality should be confirmed via the manufacturers website All transactions between Direct Mobile Phones.Com and the customer are carried out in accordance with Standard Trading Terms & Conditions, a copy of which is available upon request by email As with any purchase or contract, you should ensure that you have viewed and fully understand our terms & conditions relating to any transaction, as well as any that relate to potential network providers. All Trademarks and Copyrights are hereby acknowledged. Should you feel we have used copyright material and failed to credit you, or wish the information amended or removed, please contact us and we will rectify the situation immediately. None of the above statements affect your statutory rights as a consumer and Direct will make all endeavours to ensure your buying experience is safe secure and efficient